Haydock Veterinary Surgery – Vets in St Helens
Clinic Overview
Haydock Veterinary Surgery operates under the Rutland House Vets name and is listed as a veterinary nurse training facility. Owners most often describe straightforward, explanation-led consultations (including talking through treatment options in plain language) and a clear focus on avoiding unnecessary spend. Recent reviews repeatedly mention calm handling of nervous or anxious dogs, including taking time to help pets settle and using simple reassurance like treats after injections. Clients also refer to using more than one of the practice’s surgeries/branches and contacting the associated hospital.
Services
Services and capabilities mentioned include
- •Routine preventive care: annual health checks, boosters and other injections.
- •General consultations with treatment discussions explained “in an easy to understand way,” including outlining procedures/treatment before carrying them out.
- •Support for anxious/nervous pets during visits (owners describe dogs staying calm during exams and injections).
- •Practical wellbeing advice during appointments (e.g., tips for managing pollen exposure in summer).
People
- •Charlie (vet): Mentioned multiple times for keeping anxious dogs relaxed during exams/injections, engaging calmly (asking for simple commands like sit/lie down/paw), and giving practical at-home advice (including pollen-management tips).
- •Jay (vet) and Rachael (nurse): Specifically thanked for being “so good” with a dog during an injection visit.
Reviews
4.7 stars from 145 reviews. - Clear explanations of options and next steps, including describing procedures/treatment before doing them.
- •Cost transparency: multiple owners say they weren’t pushed into spending money unnecessarily.
- •Handling of nervous/anxious pets is a repeated highlight (dogs described as calmer walking in and staying relaxed for injections).
- •Friendly, supportive staff across vets, nurses and reception; some reviews mention compassionate support during difficult situations.
Special Services
Animals Treated at Haydock Veterinary Surgery
Animals We Treat
Companion Animals
Opening Hours – Haydock Veterinary Surgery
Opening Hours
Hours
Reviews for Haydock Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 145 we track in total. Recent reviews may not be representative of overall sentiment.
Tarnia Lomas
in the last week
Ive never had a bad experience at this vetinary surgery, I've used two of their surgeries and called the hospital. We have seen numerous vets, they're all professional, friendly, and kind to our three pets ( 2 cats and a dog). Our experience so far is they wont have you spend money unnecessarily, they are transparent and honest.
Pamela Tinsley
in the last week
We have taken all our dogs to firstly Tandy's and then when renamed we transferred to Rutland House for over 56 years and have always had excellent service and support from all the vets, nurses and reception staff. They are friendly, efficient and always give a professional service. They discuss treatments available in an easy to understand way. I highly recommend this practice.
PHILIP LAWRENSON
in the last week
Friendly vet and nursing staff.
Allan Finch
a month ago
First class service very friendly staff always helpful
Tracey Hesketh
a month ago
Bella moved to Rutland vets because I felt she wasn't getting the care she's needed, at my previous vets. Bella is a nervous dog when it comes to visiting vets. But at Rutland she walks in, and is very carm the vets are always very patient and caring and that really reassuring for me. If Bella is carm I'm carm, So Thank you to All Staff at Rutland.
Karen Cox
in the last week
Teddy had his injection today. Jay the vet and Rachael the nurse was so good with him. I would definitely recommend this practice.
Claire D
a month ago
Always caring towards the pets, my cats a bit of a handful and they never make me feel bad about that. They’re always super friendly and when we’ve ever experienced the worst they’ve always been so supportive and compassionate. Taken all my pets here and really recommend them
Marie Moulsdale
3 months ago
Our vet branch is Haydock . The staff and care we have received for our dog at Haydock and Sthelens branches is always of a very high standard . All the staff who work at my branch are welcoming and knowledgeable. Yesterday our dog visited the Haydock branch for his annual health check and booster. Charlie the vet was so lovely with my boy . He didn’t flinch whatsoever for the injection! Charlie then gave him a little treat . Our dog was so relaxed around him he was happy to follow all Charlie’s commands sit , lie down , paw etc . It was lovely to see them engage and for my pet to be so laid back and stress free in what is essentially a clinical environment. Charlie also gave me some fabulous tips for keeping my dog pollen free during the summer months. (Labrador who loves diving in long grass ! ) Amazon order has already gone in. Many thanks Charlie 👍🏼
Carole Horrocks
3 months ago
We have been using Rutland House vets for over 20 years. As always the treatment that we received was first class. The vet always explains very clearly the procedures/treatment that they are going to do. The reception staff and nurses are helpful and friendly. Would recommend to anyone
Helen Delivett
5 months ago
Charlie is a delightful, confident and informative vet. Our anxious pup was putty in his hands. Really useful pointers to keeping our new family member safe and well. 10/10
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