White Cross Vets St Helens – Vets in St Helens
Clinic Overview
White Cross Vets is part of a wider White Cross Vets group (the website references 21 practices). This practice is also described in the clinic data as a Veterinary Nurse Training facility. Based on the latest reviews, owners most often mention prompt consultations, time spent answering questions, and vets who help them feel reassured during worrying symptoms—including longer-term support through serious illness (cancer) and end-of-life care. One recent reviewer strongly warns against the clinic’s Health Plan, describing “hidden costs” and a “huge cancellation fee,” which conflicts with the otherwise very positive feedback.
Services
Services and scenarios specifically mentioned by owners include
- •General consultations and advice, including “prompt consultation” and guidance that left owners feeling reassured.
- •Care for cats and dogs, including support for an elderly cat and ongoing care for puppies “from 8 weeks old.”
- •Rabbit consultations, with owners noting staff were informative and took time to answer questions.
- •Cancer care and end-of-life support, described by one owner in detail around diagnosis, compassion, and dignity at the end.
- •Wildlife help (hedgehog): a reviewer reports bringing in a young hedgehog found out during the day, and the practice contacted a rescue.
People
- •Radka / Ravka (vet): mentioned by name in multiple reviews. One owner says she was “brilliant” with their elderly cat; another describes her as gentle and compassionate while caring for a cat with cancer, and that she supported the family through a difficult loss.
- •Wider clinical team: several owners mention staff taking time to explain things and answer questions, and that consultations helped them feel calmer about symptoms. One reviewer notes they “never see the same doctor or nurse twice,” suggesting continuity can vary even though their experiences remained positive.
Reviews
4.7 stars from 400 reviews. - Owners commonly mention clear advice, prompt appointments, and leaving consultations reassured about symptoms.
- •Several reviews describe staff spending time answering questions, including for rabbits.
- •A few reviewers highlight long-term support, including care through cancer and end-of-life discussions.
- •One recent 1-star review conflicts with the positive trend, strongly warning against the Health Plan, alleging hidden costs and a large cancellation fee, and saying it mainly covered consultation fees.
Special Services
Animals Treated at White Cross Vets St Helens
Animals We Treat
Companion Animals
Opening Hours – White Cross Vets St Helens
Opening Hours
Hours
Reviews for White Cross Vets St Helens
Note: Showing the 5 most recent Google reviews out of 400 we track in total. Recent reviews may not be representative of overall sentiment.
Wendy Gilgannon
a month ago
Fantastic! Our vet Ravka is brilliant with our elderly cat Syrius
Antony Cahill
a month ago
Always good advice and prompt consultation
Jen Martindale
2 months ago
Do not get the Health Plan! There are multiple hidden costs afterwards and you can't get out of it without paying a huge cancellation fee. The plan itself covers hardly anything except consultation fees, and you would pay a lot less without the plan! Would not recommend this place at all.
Daniel
2 months ago
I'm sad to leave White Cross Vets! They have looked after Both our pups from 8 weeks old! You can truly tell they love all animals the way they act with them! Bear was always so happy to be going to the vets 😂 I would recommend these vets to everybody! They really do look after you and treat your animals like their own
Ann Daniels
2 months ago
Phoned re a young Hedgehog that was out in the day , Took it & they contacted a rescue
Jessica Mason
a month ago
Always have a good experience at this surgery. Never see the same doctor or nurse twice, which is what is in the veterinary industry, but everyone I do see shows an amazing level of care, affection and knowledge. I always recommend this surgery to others.
Kelly Andrews
5 months ago
The Best Vet Around! This is hands down the best place to take your pets. The team are caring, professional, and always go the extra mile. I trust them completely with my furry family members xx
Tim Blackmore
5 months ago
Absolutely outstanding service from the vets today. Their perfect help and genuine compassion completely put our minds at ease regarding our little girl's earlier symptoms. We left feeling reassured and grateful.
Sue Harley
6 months ago
We have been with White Cross Vets for 8 years, 1 year at West Derby and 7 years at St Helens. We have always had exceptional service from both branches. We can’t thank White Cross Vets enough for the incredible care and compassion they gave to our beautiful boy, Salem. We found out in February he sadly had cancer and we recently lost him flying over the rainbow bridge. A special thank you to Radka. There are no words big enough to express our gratitude. From the very beginning she was gentle, kind, and so loving with Salem. It was clear she genuinely cared about him, and her empathy and warmth brought us comfort during the most heartbreaking time. She treated him like he mattered, like he was more than just a pet and that meant everything to us. Losing Salem has left a huge hole in our hearts, but we will always remember the love and dignity he was given at the end. Thank you, Radka and everyone at White Cross Vets for being there for him and for us. We’ll never forget your kindness.
Danielle Whitby
6 months ago
Always very happy with White Cross - staff are friendly and informative offering a lot of time answering questions. They genuinely care about what they are doing. I’ve had a few concerns with my rabbits and always leave feeling so much better than when I walked in. Very attentive surgery.
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